Ordering Process

Thesuncraft Co., Ltd is committed to offering you the easiest and most convenient shopping experience. Here’s a detailed guide to our ordering process:

Step 1: You can list products you have chosen from our website or in our E-catalogs. Send us your order list/inquiries to our  WhatsApp: +84395389829 or email: info@thesuncraft.com

Step 2: We send you a Proforma Invoice (including info: Item no, Photos, Size, Q’ty, Styles, Packaging info, Shipping method…)

Step 3: Order real samples (if any).

Step 4: When you confirm orders, please pay 50% Deposit (50% Deposit and 50% Balance).

Step 5: After receiving the deposit, we will start to produce the samples and take videos/photos for your check about the shape, size, color, etc. We will adjust the sample until you are satisfied with them, then mass production

Step 6: In the production process,  we will take some Photos/Videos of your products to send you review.

Step 7: Our QC team will take care of, monitor, and inspect the order during production. (Inspector by 3rd-party is welcome because our products are the best quality).

Step 8: Products Ready for delivery. You pay us 50% Balance.

Step 9: Container loading at our Factory or LCL shipment to CFS warehouse in Haiphong port, Vietnam.

Step 10: We send you a Tracking number / Bill of Lading, Invoice, Packing List, Certificates or Origin of your order.

Take care of after-sales. Long-term cooperation!