FAQs

On this page, we aim to address the most frequently asked questions. However, if you have a question or topic that is not listed here, we encourage you to get in touch with us. Your satisfaction is our priority, and we are here to assist you in any way we can.

1. How long has your company been a wholesale supplier of handmade products?

  • Our company has a rich history of over 100 years in producing and supplying lamp shades & lanterns, houseware, kitchenware, and home decor products made from a diverse range of natural materials such as seagrass, water hyacinth, jute, rattan, bamboo, fern, palm leaf, and more. Throughout the years, we have cultivated expertise and craftsmanship to deliver high-quality handmade items to our valued customers.

2.  Where are you located?

  • Thesuncraft Co., Ltd is located at 423 Minh Khai Street, Vinh Tuy Ward, Hai Ba Trung District, Hanoi.

3. What are the primary materials utilized in crafting our products?

  • Our products are crafted using eco-friendly natural materials, including seagrass, water hyacinth, jute, rattan, bamboo, palm leaves, and more. These sustainable resources align with our commitment to environmental responsibility.

4. What is the best time to purchase handmade products from your company in Vietnam?

  • Customers do not need to worry about time because we have a year-round supply of raw materials. However, if you want to book for a special occasion, plan 10-15 days in advance.

5. How is the wholesale price for purchasing your products calculated?

  • The wholesale price of our products is determined by several factors, including the knitting method, size, order quantity, and other relevant considerations. These factors are carefully evaluated to provide a competitive and reasonable wholesale pricing structure.

6. Are you a manufacturer or not? 

  • Yes. Thesuncraft Co., Ltd is a manufacturer that specializes in high-quality handicraft items. We have 3 factories: Thai Binh, Ninh Binh, Ha Noi,

7. How many is the minimum order quantity (MOQ)? 

  • We calculate the MOQ by taking into account the cost of production and product properties for sale. Typically, the MOQ for a design is 50 or 100 pieces.

8. How can I view the wholesale prices of products?

  • You can ask questions about wholesale prices on the company’s website, and a consultant will respond. Or please email us at info@thesuncraft.com; WhatsApp: (+84) 395389829.  We are here to assist you with any information you need.

9. Can I purchase products from you as an individual, or do I need to be a company?

  • We are delighted to work with and supply products to both individual customers and corporate clients. Whether you are buying for personal use or for your business needs, we are here to cater to your requirements and ensure a satisfying experience.

10. What certifications do you have?

  • As one of Vietnam’s top 10 leading handicrafts companies, our factory has a BSCI certificate, FDA/LFGB/REACH for quality control, All are checked periodically.

11. Is it possible to customize the product in terms of size, color and style? 

  • Yes. To provide customers with products that have the highest utility value, our factory will perfect the products based on the customer’s request in terms of style, size, color, and so on.

12. If I place an order, how long will it take to receive my order?

  • The delivery time for your order depends on several factors, including the specific model, quantity, and design of the products.The typical time frame for order fulfillment ranges from 15 to 20 days. Rest assured, we strive to complete and ship your order as efficiently as possible while maintaining the highest quality standards.

13. How do you ship products to me?

  • To provide optimal support to our international customers, we offer a range of shipping methods to suit your preferences:
  • By Sea (usually takes 25-35 days to arrive): This option is ideal for large quantity orders, as it can significantly reduce costs and is suited for less time-sensitive shipments.
  • By Air (usually takes 5-9 days to arrive): Perfect for smaller quantity orders or when you need the items urgently. We use express delivery services like FedEx, DHL, UPS, and others to ensure faster delivery.
  • Rest assured, we strive to offer flexible shipping solutions that meet your specific needs, ensuring your products reach you in a timely and efficient manner.

14. How much will the shipping cost?

  • The shipping cost will vary based on the final destination and the size of the shipment. However, it’s important to note that all requirements for exporting the shipment, including packing and completion of official export documentation, are already included in the price. When you contact us, we will provide you with a definitive quote tailored to your specific destination, ensuring transparency and accuracy in the shipping cost estimation.

15. What countries do you ship to?

  • We provide worldwide shipping services, catering to customers from all around the globe. No matter where you are located, we are committed to delivering our products to your desired destination with reliable and efficient shipping options.

16. How can I track my item?

  • Once your order is dispatched, we will send you a shipping confirmation email containing tracking details for your order. With these tracking details, you can easily monitor the status and location of your item during its journey to your specified destination.

17. May we use your photographs?

  • You are welcome to use our product photos once you have obtained permission or made your purchase. We are delighted to provide you with high-quality visuals to support your needs.

18. Do you work in retail? 

  • No. We are global wholesalers of handcrafted items.

19. What is your wholesale order return policy? 

  • We will be responsible in case the quality of the goods is not as described or the quality of the products is not guaranteed. However, this is a rare case. We are always committed to completing orders in the best possible way.

20. What is the best way to contact you? 

  • You can reach us via email, WhatsApp, Phone and other means. Our consultants are always available on 24/7 to answer your questions. as soon as possible.

21. May I come to your factory? 

  • You are welcome to come to our factory whenever you want. We hope to be of assistance to you during your tour so that you have the best possible experience.

22. Do you have a store on Alibaba?

  • Yes, we have! As a global handicraft wholesaler, we are committed to expanding our business in the international market. Thesuncraft Co., Ltd has a prominent presence on Alibaba, which is one of the world’s largest e-commerce platforms. Over the years, we have been an active and trusted seller on Alibaba, providing easy access to our wide range of merchandise. Feel free to explore our Alibaba store to find the products you are interested in.

23. Can I order samples before buying in bulk? 

  • You certainly can. We offer sample making for a bulk order to create the best conditions and trust with our customers.

24. What payment methods are available? 

  • Thesuncraft Co., Ltd is a commodity exporter with many years of wholesale market experience. We offer a variety of payment methods, including TT/LC/MasterCard, in order to best serve our customers.

If you have other questions, please CONTACT US!